Krish has partnered with Yellow.ai – the world’s leading conversational CX platform, to leverage conversational AI, automate customer engagement, implement seamless conversational commerce, support eCommerce brands, and help enhance their CX.
Yellow.ai is the world’s first engagement cognitive cloud with 1000+ clients to serve across 70+ countries including Domino’s, Sephora, Hyundai, MG Motors, Bajaj Finserv, Food Panda, Bharat Petroleum, Waste Connections US, and Tata. Gartner, Frost & Sullivan, IDC, and G2 Crowd have recognized it as a leader in conversational commerce. Weaving in the best of AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite. Yellow.ai has raised more than $102M from blue-chip investors and has offices across six countries. Its in-house NLP ‘brain’ engine compounds the self-learning of the voice and text chatbots through multi-factorial intent recognition, effective customer engagement, and on-point resolution – all of it in real-time and with a 98% accuracy rate.
The focal aim of this partnership is to automate customer engagement for Krish’s eCommerce clients and transform their digital experience. The conversational extensions will be a crucial part of the digital commerce solutions to help brands establish a long-term digital relationship with their customers. It will also enable the brands to manage operations across multiple channels with minimal human intervention and nil to negligible error.
Addressing this partnership, Jiten Padmashali, CEO and MD at Krish, said, “We are always committed towards innovative digital commerce solutions for retailers and eCommerce players. Our association with Yellow.ai will further solidify our efforts in this direction, with conversational commerce at its core. We aim to leverage this conversational CX platform to help brands render an enhanced online shopping experience. We are delighted to have partnered with the leaders to build conversational experiences and further augment our personalization and digital transformation solutions to help our clients unlock growth.”
While Raghu Ravinutala, CEO and Co-Founder of Yellow.ai added, “We have set in motion new frontiers of reimagining customer experiences with Conversational AI and our partnership with Krish will go a long way in delivering eCommerce and retail brands a competitive edge when it comes to delivering differentiated customer experiences. It will enable them to leverage the power of digital commerce across multiple channels, successfully tapping into more new business opportunities.”
The bottom line is that this technologically forged alliance between Krish and Yellow.ai will elevate the digital commerce solutions implemented worldwide by Krish to the next level and amplify seamless customer experience.